So I'm going to pick up the story after my hard drive crashed recently. At that point, the primary concern was the data loss, which was pretty annoying. However, it really has turned out that I have not lost that much, most stuff was - in one way or another - backed up. So then the emphasis turned to sorting out the computer. It was still under Apple Care Warrancy, which I had bought literally hours before my eligibility ran out. It has proved worthwhile, and I would do it again. First, I had to get it enabled: that involved telephoning the support line. But I had all the appropriate documentation still (original invoice, receipt, delivery notes, etc) so it was fine. Then, getting an appointment at the apple genius bar at the regent street store. The first time I went in, I was served by a real jerk of a guy who had obviously been told to learn the company style as his own would have been too bad. I'm sure there must have been complaints about him. Anyway, I got the manager who came over and offered to replace the screen and the top casing, which had worn away under the sweat from my wrists one hot summer in new york, but said i'd have to pay for the bottom casing and hard drive as there was clear evidence of damage. It was noted in the records - which I was only allowed to see at a strange angle after absolutely insisting - and I left.

I came back a few days later, having decided that I would have the cosmetic repairs done, but leave the hard drive. What a sensible decision that seems to have been! The big catch with apple was that if they replaced the hard drive, they would only do like for like (i.e an 80GB hard drive for another 80GB one) and they would keep the old, damaged one. That didn't seem fair, as it had all my data on it - albeit encrypted. Even so, I wanted to be able to attempt to get it off.

The hard drive on my laptop failed last week - I've lost everything. Well, not quite: turns out that actually i managed to back up most of the most important stuff somehow, in the haphazard way they call "my life." Like, I had backed up all my emails about 18 months ago, plus am pretty good at keeping those scraps of paper that I write down people's info on, so somehow I can still contact most people, I think.